FAQs

Our hospital hours are:

We happily treat:

• Dogs
• Cats
• Exotics:
  • Rabbits, Gerbils, Guinea pigs, Hamsters, Ferrets
  • Snakes, Iguanas, Other lizards
  • Bees

Yes – Appointments are on a scheduled basis at Grayslake Animal Hospital and we do not have walk-in hours. Do you have a particular doctor you prefer to see? Does your pet do better with a female vet or a male vet? Our team of receptionists will attempt to accommodate all requests to the best of our ability. If you are a new client, call us during business hours at 847-223-8612. Returning clients can request an appointment through our website, your pet’s Petly page, or our texting app. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times when the unexpected will create delays. We will try to ensure these are minimized as much as possible.

In order to maintain our high standard of service, we require that payment is made at the time services are rendered. We provide estimates for all surgeries and hospitalizations. If you have not received an estimate, you are welcome to request one at any time for your expected charges.

Grayslake Animal Hospital is happy to accept:

Cash
Check (with valid ID)
Debit Card
MasterCard
Visa
American Express
Discover

Pet Insurance

Grayslake Animal Hospital does not deal with insurance companies directly. Pet owners obtain their own pet insurance and are reimbursed by their insurance provider after appointments. The pet owner is responsible for paying their bill at the time of service and filing their own claims.

To compare pet insurance provider options, visit Pawlicy Advisor.

We require an annual exam to maintain a current doctor/client/patient relationship in order to prescribe medications. The use of some medications may require more frequent exams and/or lab work. If you are a current client and your pet needs a medication refill, please give the office no less than 24 hours’ notice to get the medications prepared. All medication refills must be authorized by a doctor – even if your pet gets them on a regular basis. Please note this includes prescription diets as not all types of food are kept on hand and may need to be ordered.

Refills not picked up within three weeks of ordering will be returned to stock.

Grayslake Animal Hospital recommends yearly visits for most healthy adult pets. Yearly visits include physical examinations by our veterinarians plus vaccinations, parasite screenings, preventative medications, and any applicable lab tests.

For puppies or kittens, we need to see them on a more frequent schedule during their first year of life to complete their initial vaccine series, treat for parasites, and get them established on appropriate preventatives. Older healthy pets are also seen on a more frequent basis to help detect issues before they become a problem with most veterinarians recommending twice-yearly visits. For those patients with medical problems, the veterinarian will decide on a case-by-case basis how often they need to return to the office for follow-up care.

All clients arriving for appointments and procedure drop-offs will need to check in at the front desk of our lobby. For exam appointments, you are welcome to have a seat in the lobby or walk around the property adjacent to the building. If you feel more comfortable waiting in your car we will need a cell phone number to call when it’s your pet’s turn. For any drop-off procedure, a technician will escort you and your pet to an exam room and go over the surgical/hospitalization form and answer any questions that you may have pertaining to your pet’s procedure. They will then bring your pet to our treatment area and begin pre-surgical preparations.

As a courtesy and for the protection of others, all dogs must be on a leash and properly controlled while on the premises outside, in the waiting area, or in exam rooms. All cats must be in a pet carrier. We appreciate that your pet may be friendly, but in an environment such as an animal hospital, most pets are very nervous and may behave differently here than they do at home with you. We want to keep everyone as safe and comfortable as possible.

If you are unable to keep your scheduled appointment, we ask that you give us at least 24 hours’ notice. A fee will be charged if you fail to show up without calling first.